![]() ![]() Step 1: Quit Outlook and all other applications If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article. To check if it is installed, open Word, and then click About Word from the Word menu. IMPORTANT The location of certain files are different if you have Service Pack 2 (SP2) installed. When you start Outlook for Mac 2011, the application crashes or hangs. ![]()
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